KUEHNE-NAGEL EXCELLENCE MANAGER İŞ İLANI Excellence Manager IstanbulJob description We are looking for an “Excellence Manager” to strengthen our Key Account Team. The ideal candidate will work closely with Key Account Managers and will help them by developing and presenting continuous improvement concepts from a customer excellence http://ift.tt/2kuNPwR responsible for assisting and supporting Key Account Managers with their business development, customer retention, sales system, report and follow-up activities. Your tasks and responsibilities 1-Pre-sales : – Customer research – Sales material preparation – Support identification /development of up-selling potential (e.g white board sessions) – Identification / analysis of customer requirements (cross BU / global) – Quote spot requests – RFI response preparations – Pre analysis of RFQ requirements (rate / surcharge specifics / T&Cs)2-Sales : – Constant synchronization between customer and pricing teams to assure tender requirements compliance – RFQ preparation/ coordination / support / evaluation / initiation of corrective actions – Customer requirements’ fulfillment check – Solution / response material preparation – Development / adjustment of SOPs – Handover to operations support3-After Sales : – Development of SOPs – Development of customer reports – Re-pricing – Troubleshooting / backup for KAM4-Administrative : – KN Intranet maintenance of account information – Report requirements alignment with customer – Development / maintenance account extranet page Your skills and experience Deep knowledge of operational processes in air/ sea freight / Overland Minimum of 2 years experience in Logistic and forwarding industry – preferably in multinational companies Advanced knowledge of MS Office : Explorer, Outlook, Excel, Word, PowerPoint Familiar with creating/implementing continuous improvement concepts and change management experience Flexible in working time and willing to travel Fluent in English High degree of organizational skills and self-motivation Team Player Good reasons to join We are committed to deliver high quality solutions to our customers and are proud to be a strong leader in the logistics industry. We offer opportunities where you can grow your expertise, shape/optimize processes and apply/create innovative solution concepts. Join our Sales Team and provide successful impulses within the Kuehne + Nagel organization Contact Do you have any question? Please contact kntr.human.resources@kuehne-nagel.com Please note that CV’s only submitted through the KN Careers platform will be considered. With over 69,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.Learn more >>kncareers.com Reference Number: req21503 Apply now